Delivery policy
Delivery Policy
1. Introduction
1.1 This policy contains details of
the delivery methods, periods and charges that apply to orders for our products
made through our website or by telephone or email.
1.2 This policy does not create
legally enforceable rights and obligations; it merely indicates our usual
practice in relation to the delivery of products.
2. Free delivery
2.1 We offer free standard delivery
to all mainland UK addresses on all orders over either GBP, EUR, USD 1000
(excluding VAT.)
2.2 All other orders will be subject
to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will be able to deliver our
products worldwide to any territories.
3.2 We may from time to time reject
to deliver products to certain countries and territories depending on order
value and payment method at our discretion.
4. Delivery methods and periods
4.1 The methods that we use to
deliver our products, and the time periods within which delivery is usually
completed, are as follows:
(a) if your delivery address is on
the United Kingdom mainland, you will be able to select UK next day delivery,
and the typical period for delivery of products by this method is 1 working day
from day of dispatch; and
(b) if your delivery address is
outside of the United Kingdom mainland, we will use either couriers such as DHL,
FedEx, TNT, UPS (but not limited to) for delivery within 4 working days
depending on destination and customs clearance if applicable.
4.2 If you place your order before 3
PM on a working day, these time periods run from the close of business on that
day; if you place your order after 3 PM on a working day, or on a non-working
day, these time periods run from the close of business on the next following
working day.
4.3 The delivery periods set out in
this Section 4 are indicative only, and whilst we will make every effort to
ensure that you receive your delivery in good time, we do not guarantee delivery
before the end of the stated period.
4.4 We may conduct fraud screening
checks before dispatching the product, and these checks may delay your delivery.
If the delivery is likely to be delayed as a result of fraud screening checks,
we will notify you.
5. Delivery charges
5.1 Delivery charges will be
calculated by our website and automatically applied to your order during the
checkout process, or alternatively be provided to you on our sales order sent to
you by e-mail upon confirmation of your order.
5.2 Applicable delivery charges will
depend upon the courier used, the location of the delivery address, and the size
and weight of the products in your order.
5.3 Our delivery charges start as
follows:
(a) in respect of UK deliveries -
£6.99 ex. VAT for UK Mainland next working day
(b) in respect of International
deliveries - £15 ex. VAT (dependant on size / weight of goods)
6. Delivery tracking
6.1 Delivery tracking is available
in respect of all orders for our products.
6.2 To track your delivery, enter
your tracking number (which you will receive from the respective carrier on
despatch of your order)into our delivery service provider's respective website.
7. Receipt and signature
7.1 All deliveries must be received
in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider
will sometimes notify you in advance of attempting to make a delivery requiring
signature.
8. Additional deliveries
8.1 If an initial delivery attempt
is unsuccessful, our delivery service provider will make at least 1 more attempt
to deliver the products in your order.
9. Collection
9.1 If your products remain
undelivered despite our delivery service provider making at least 1 more attempt
to deliver them, the delivery service provider will leave a card at your
address, with instructions on how you may collect your products, including a
time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a
delivery, please contact us using the contact details that we publish on our
website or otherwise notify to you.
10.2 If our delivery service provider is
unable to deliver your products, and such failure is your fault, and you do not
collect your products from our delivery service provider within the relevant
time limit, we may agree to arrange for re-delivery of the products; however, we
reserve the right to charge you for the actual costs of re-delivery (even where
the initial delivery was free of charge).
10.3 An indicative list of the situations
where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address
for delivery;
(b) there is a mistake in the
address for delivery that was provided;
(c) the address for delivery is not
reasonably accessible;
(d) the address for delivery cannot
safely be accessed;
(e) if in-person receipt is not
required, there is no easy and secure means of leaving the products at the
address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is
required, there is no person available at the address for delivery to accept
delivery and provide a signature.